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1)       I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement. The replacement is initiated after the originally delivered item is picked up/received by us. If you don’t get the return within the promised date, please contact us on 9235318515.

2)       When are returns not possible?
There are certain scenarios where it is difficult for us to support returns.
i)         Return request is made outside the specified time frame, i.e. after 24 Hour of delivery.
ii)       Product is damaged because of use or product is not in the same condition as you received it.

iii)      Items that are returned without original packaging, freebies or accessories.

3)       How does the pickup process work?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

You would be required to send the product back to us by Registered Post and send us an email giving details of dispatch, clearly mentioning your Transaction Id.

Also save the original receipt for any future reference.

Refund/replacement will be initiated as soon as we receive the product from you.

4)       What do I do in case I receive a defective/damaged book from tppl.org.in?

If a book ordered by you on tppl.org.in is delivered to you in a damaged/defective condition, please email the image and if there is any other type defect in the book then described the type of defects and if possible then attach the image and mail us on tpdirector@tppl.org.in for a replacement and send the damage book to us.

On receipt of the book, we’ll immediately send you the replacement copy and also compensate you for the costs incurred in sending the same to our office. If the book is not available in stock, you would be also eligible for an immediate refund.